Recursyv

Conversational Querying and Analytics of Autotask via your AI Tools

Empower your team with seamless, conversational access to Autotask through ChatGPT, Claude, or Gemini. Recursyv's MCP-based solution eliminates context switching and transforms how you interact with your service desk.

Autotask

Key Benefits

Connecting your corporate Autotask instance directly to an enterprise LLM allows anyone in the organisation to ask questions in natural language and receive real-time service insight without needing an Autotask licence or specialist knowledge. Senior leadership gain immediate visibility, commercial teams can prepare for conversations with better context, and operational staff can finally see live performance without waiting for reports or dashboards to be built. Information becomes available to the whole business, exactly when it is needed.

Example Use Cases

CEO:

"Give me a monthly service performance overview."

Finance:

"Which customers represent the highest support cost?"

Account Manager:

"What are the current open tickets for Customer X?"

Service Desk:

"What is blocking SLA attainment today?"

Recursyv enables this securely through managed, enterprise-grade MCP connectivity, ensuring Autotask data remains permissioned, controlled and auditable, while extending its value far beyond the service desk. The result is a business-wide view of service performance delivered safely, in real time, and without additional Autotask licensing overhead.

Claude AI creating an interactive Autotask tickets dashboard with pie chart and dynamic table

Supported AI Platforms

ChatGPT Interface

OpenAI ChatGPT

Integrate Autotask with the world's most popular conversational AI. ChatGPT's intuitive interface makes it ideal for teams seeking a familiar, user-friendly experience for accessing service desk data.

Claude Interface

Anthropic Claude

Leverage Claude's advanced reasoning capabilities and extended context windows for complex service desk queries. Perfect for analyzing detailed ticket histories and sophisticated data retrieval.

Gemini Interface

Google Gemini

Harness Google's latest AI technology to access Autotask information. Gemini's multimodal capabilities and Google Workspace integration make it excellent for organizations in the Google ecosystem.

How Recursyv's MCP-Based Solution Works

Our integration architecture is straightforward yet powerful. Recursyv builds and manages a custom MCP server that exposes your Autotask data through the standardized protocol. This server acts as a secure bridge between Autotask and any MCP-compatible AI platform.

When a user submits a query through ChatGPT, Claude, or Gemini, the AI processes the natural language request, communicates with the MCP server to retrieve the relevant information from Autotask, and presents it in an easy-to-understand format—all in real-time.

Why MCP Makes the Difference

❌ Before MCP

  • • Separate custom integrations for each AI platform
  • • Complex authentication and data mapping
  • • Expensive to maintain and scale
  • • Updates required for each integration

✓ With MCP

  • • One MCP server serves all platforms
  • • Standardized protocol and security
  • • Reduced complexity and costs
  • • Updates benefit all platforms simultaneously

Enterprise-Grade Security & Access Control

Your Autotask data remains secure and accessible only to authorized personnel, with permissions enforced at every level.

Data Isolation

Your Autotask data is accessible only to your authorized staff. The MCP server is configured specifically for your organization with strict access controls.

Permission Enforcement

In-app permissions are maintained through AI platform authentication. Users can only access data they're authorized to see in Autotask.

Role-Based Access

User roles and permissions from Autotask are respected and enforced. Technicians, managers, and administrators each see only what they should.

How Security Works

1.
Authentication: Users authenticate through their AI platform (ChatGPT, Claude, or Gemini) using their organization's credentials. The MCP server validates their identity before allowing any data access.
2.
Authorization: The MCP server checks the user's permissions against Autotask's role-based access control system. Only data the user is authorized to view in Autotask is made available through the AI interface.
3.
Data Filtering: All queries are filtered based on the user's role, team assignment, and permissions. Sensitive information is automatically excluded if the user doesn't have appropriate access rights.
4.
Audit Trail: All access requests are logged and monitored. You maintain full visibility into who accessed what data and when, ensuring compliance and accountability.

Bottom line: Your Autotask data never leaves your control. The MCP integration acts as a secure gateway that enforces all existing security policies, ensuring that AI-powered access is just as secure as direct Autotask access—while being far more convenient.

Your Trusted ITSM Integration Partner

Since 2016, Recursyv has been the go-to integration specialist for Managed Service Providers (MSPs) worldwide. With deep expertise in ITSM platforms and a proven track record of delivering secure, scalable integration solutions, we help MSPs unlock the full potential of their technology investments. Our global team understands the unique challenges facing MSPs and delivers tailored solutions that enhance operational efficiency, improve service delivery, and drive business growth. When you choose Recursyv, you're partnering with specialists who speak your language and understand your business.

Get Started Today

Ready to revolutionize how your team accesses Autotask? Contact us to learn more about our MCP-powered integration solution.