Conversational Querying and Analytics of your ITSM via your AI Tools
Get instant answers. Take action.
Recursyv AI connects your ITSM platform directly to your preferred AI assistant — Claude, ChatGPT, Gemini, or Manus — through a secure, fully managed connection. Ask questions, retrieve data, run reports, and take action in natural language.
Works with the ITSM you already use
Recursyv AI integrates with the leading ITSM platforms used by MSPs worldwide. Connect your existing platform — no migration, no disruption.
Key Benefits
Connecting your ITSM directly to an enterprise AI allows anyone in the organisation to ask questions in natural language and receive real-time service insight without needing a ITSM licence or specialist knowledge. Senior leadership gain immediate visibility, commercial teams can prepare for conversations with better context, and operational staff can finally see live performance without waiting for reports or dashboards to be built. Information becomes available to the whole business, exactly when it is needed.
Example Use Cases
Recursyv AI enables this securely through managed, enterprise-grade connectivity, ensuring your ITSM data remains permissioned, controlled and auditable, while extending its value far beyond the service desk. The result is a business-wide view of service performance delivered safely, in real time, and without additional ITSM licensing overhead.
Every answer your business needs, instantly.
Your ITSM data holds the answers to every operational question in your business. Recursyv AI unlocks it — connecting your ITSM directly to your preferred AI assistant through a secure, fully managed connection.
Instant Reporting
Ask any question about your tickets, SLAs, revenue, utilisation, or contracts and get immediate answers. No report builder. No waiting.
Natural Language Queries
Type or speak your question in plain English and receive structured, accurate data from your ITSM in seconds.
Bulk Operations
Update dozens of tickets, reassign resources, change priorities, or close resolved items — with a single instruction instead of hours of clicking.
Revenue Leakage Time & Billing Insight
Spot unbilled work and expiring contracts instantly. Surface unapproved time entries and WIP across active projects before revenue walks out the door.
Create & Update Records
Log time, create tickets, add notes, and update statuses — all through your AI assistant without switching to your ITSM interface.
Executive Dashboards on Demand
Ticket trends, team performance, client profitability — at your fingertips, whenever you need it. No filters, no dashboards, no delays.
Built for every role in your MSP
Connecting your ITSM directly to an enterprise AI allows anyone in the organisation to ask questions in natural language and receive real-time service insight — without needing a ITSM licence or specialist knowledge.
Service Desk Managers
Real-time ticket visibility, SLA tracking, and bulk operations without building a single report.
Technicians
Log time, create tickets, and find resolution history without leaving your AI workspace.
Account Managers
Contract renewals, client health, and revenue insights through simple questions.
Business Leaders
On-demand operational intelligence — no filters, no dashboards, no delays.
Use the AI you already know
Recursyv AI works with your preferred AI platform through a single, secure connection. No new tools to learn.
OpenAI ChatGPT
Integrate your ITSM with the world's most popular conversational AI. ChatGPT's intuitive interface makes it ideal for teams seeking a familiar, user-friendly experience for accessing service desk data.
Anthropic Claude
Leverage Claude's advanced reasoning capabilities and extended context windows for complex service desk queries. Perfect for analysing detailed ticket histories and sophisticated data retrieval.
Google Gemini
Harness Google's latest AI technology to access your ITSM data. Gemini's multimodal capabilities and Google Workspace integration make it excellent for organisations in the Google ecosystem.
How Recursyv AI Works
Recursyv AI builds and manages a secure integration that exposes your ITSM data through a standardised protocol. This acts as a secure bridge between your ITSM and any compatible AI platform.
You ask a question
Type or speak your question in natural language through your preferred AI assistant — ChatGPT, Claude, or Gemini.
Recursyv AI translates
Our secure integration interprets your query, applies your permissions, and retrieves the exact data from your ITSM in real time.
Your ITSM responds
Instant, structured answers delivered directly in your AI interface. No switching apps. No waiting for reports.
❌ Without Recursyv AI
- Separate custom integrations for each AI platform
- Complex authentication and data mapping
- Expensive to maintain and scale
- Updates required for each integration
✓ With Recursyv AI
- One integration serves all AI platforms
- Standardised protocol and security
- Reduced complexity and costs
- Updates benefit all platforms simultaneously
What this means for your business
Recursyv AI delivers measurable operational improvements from day one. Senior leadership gain immediate visibility, commercial teams prepare for conversations with better context, and operational staff see live performance without waiting for reports.
What our customers say
"We cut our weekly reporting time by 60%. Everything we need is one question away."
— Service Desk Manager"Recursyv AI found £12k of unbilled WIP in the first week. It paid for itself immediately."
— MSP Business Owner"I can prep for any client call in 30 seconds. Contract status, open tickets, everything."
— Account ManagerEnterprise-Grade Security & Access Control
Your ITSM data remains secure and accessible only to authorised personnel, with permissions enforced at every level.
How Security Works
Users authenticate through their AI platform using their organisation's credentials. Recursyv AI validates their identity before allowing any data access.
Access is controlled by your existing ITSM user permissions. Users can only access data they are already permitted to see within your ITSM.
All data in transit is encrypted using industry-standard TLS. No data is stored by Recursyv AI — queries are processed in real time and discarded immediately.
All access requests are logged and monitored.
Other Available Connections
Recursyv AI is expanding its integration library beyond ITSM platforms. Additional connectors for CRM, finance, ERP, and other business systems are in development. Get in touch to register your interest or request a specific integration.
Register Your InterestReady to Talk?
Trusted by hundreds of MSPs globally. Leaders in ITSM Integration. Let us show you what Recursyv AI can do for your business.